Senior Debt Recovery Specialist

13 hours ago


Holt End, United Kingdom Pertemps Redditch Commercial Full time

A significant opportunity has arisen for a skilled professional to take on a key role in our commercial collections team at Pertemps Redditch Commercial. As a dedicated and ambitious individual, you will be responsible for making direct contact with businesses to retrieve debt. The ideal candidate should possess strong negotiation skills, experience in B2B collections or customer services, and the ability to navigate complex situations effectively.

The estimated salary for this position is approximately £28,000 - £35,000 per annum, depending on experience. Our offices feature free parking, and we offer excellent support and training programs to ensure your success in this role.

Key Responsibilities:
  1. Contacting debtors via phone, email, and letters to recover debt as quickly as possible
  2. Implementing strategies to achieve objectives through effective questioning and negotiation techniques
  3. Utilizing credit information obtained from both the debtor and client to formulate an effective collections strategy
  4. Establishing 'Can't Pay / Won't Pay' situations and developing effective collection strategies
  5. Remaining compliant with industry regulations at all times
  6. Providing high levels of customer service to all customers
  7. Updating the database with high levels of accuracy
Requirements:
  1. Previous customer service experience
  2. Previous debt recovery or collections experience
  3. Confidence and strength on the phone while remaining friendly and personable
  4. Strong negotiation skills, perhaps an ex-sales person who wants to find solutions for customers


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