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Administrative Support Specialist

2 months ago

Manchester, United Kingdom Arrow Global Group Full time
{"h2": "Administration

Our Administration Team plays a vital role in ensuring our business runs smoothly and efficiently. We process and respond to correspondence from our customers, achieving timescales and high quality standards in a fast-paced environment. Our duties include:



  • Corresponding with customers via letter and email
  • Corresponding via online portals, spreadsheets, letters and email
  • Processing of mail
  • Scanning
  • Identifying complaints /pre-legal accounts


Operations Support

Our Operations Support Team is responsible for liaising with originators and clients on both debt purchase and contingency accounts. We gather more information for our customers and deal with those who have gone through or are going through an insolvency process. We also investigate cases where our customers have a dispute or are claiming fraud.


The work Operations Support does is crucial for the wider business, both in terms of our customers and our clients on contingency matters. We help to build good relationships with our clients, maintain and improve our high reputation, and encourage more business.


Our department consists of different areas, including:



  • Insolvency
  • Fraud & Disputes
  • Post Sales
  • Credit Account Information


Requirements

We're looking for someone who is confident, self-motivated, and has a good eye for detail. You should have excellent communication and decision-making skills. Ideally, you'll have some experience of logging, processing, and responding to customer correspondence in an office role. You should be able to work effectively on your own initiative and as part of a team.



Why Arrow Global Group?

We'll provide you with the training you need to realise your potential and maintain our high quality standards. You'll be empowered to make a difference and enjoy our great team spirit and working in a fun environment where you'll feel recognised, rewarded, and valued.