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Service Advisor

2 months ago

Gatwick, United Kingdom KPI People Ltd Full time

Service Advisor

**About the Role**

We are seeking a skilled Service Advisor to join our team at KPI People Ltd. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our aftersales department.

**Responsibilities**

* Meet and greet customers, providing a warm and welcoming experience
* Explain the work due to be carried out on their vehicle, ensuring customers are fully informed
* Accurately complete courtesy car insurance paperwork
* Keep customers updated on the progress of their vehicle, advising of any additional work required
* Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication
* Invoicing work carried out, including explaining and taking payment
* Quoting, introducing, and selling Service Plans to customers
* Ensuring all Warranty paperwork is correctly completed
* Delivering the highest level of customer service at all times

**Requirements**

* 12 months' experience as a Service Advisor in the motor trade
* Full UK driving licence

**Benefits**

* Basic salary of £28,250
* On-target earnings of £35,000
* Great benefits package

**Working Hours**

* Monday to Friday, 8am - 6pm
* Every other Saturday morning on a rota