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Customer Service Representative
2 months ago
Job Summary
Nouvo Recruitment (London) is seeking an experienced Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless order fulfillment.
Key Responsibilities
- Liaise with customers to resolve queries and concerns in a professional and courteous manner.
- Process orders accurately and efficiently, ensuring timely delivery and minimal errors.
- Collaborate with internal departments to ensure effective order management and customer satisfaction.
- Communicate important customer feedback to internal stakeholders to drive business improvement.
- Update internal databases to reflect customer interactions and order status.
- Stay up-to-date with new products and features to provide informed customer support.
- Maintain and build long-lasting customer relationships through proactive communication and issue resolution.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in CRM software and Microsoft Office.
- Competent computer and keyboard skills.
- Ability to upsell and promote products to drive business growth.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a leading recruitment agency and make a real impact on our clients' businesses.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application. We look forward to hearing from you.
