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Accounts Receivable/Credit Control Team Member

1 month ago

Leeds, Leeds, United Kingdom Bupa Full time

Job Title: Accounts Receivable/Credit Control Team Member

At Bupa, we're committed to helping our customers live longer, healthier, happier lives. As an Accounts Receivable/Credit Control Team Member, you'll play a vital role in supporting our customer-facing colleagues in delivering exceptional standards of customer service and patient care.

Key Responsibilities:

  • Action all correspondence from customers/internal Bupa departments regarding credit control queries.
  • Provide a high standard of service and administration to all internal and external customers.
  • Take responsibility for the debt position on a portfolio of customers and liaise closely with the care home administrators, Senior Financial Administrators, and regional teams.
  • Monitor the account balances of each customer in their portfolio to ensure that the debt position is under control.
  • Manage the total and individual debt position on their portfolio and ensure the timely collection of monies outstanding.

Requirements:

  • Experience within a Credit Control environment is desirable but not essential.
  • Technical appreciation of systems and processes and the ability to offer suggestions for process improvements.
  • Intermediate PC skills including Excel, Word, and Outlook.
  • Excellent customer service skills, including communication.
  • Good numerical skills with a financial background.

Why Bupa?

We're a health insurer and provider with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's essential to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

We offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.