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Traveling IT Specialist
2 months ago
CDW UK is seeking a highly skilled and experienced On-Site Technical Support Engineer to join our Field Service Engineering team. As a key member of our team, you will be responsible for providing on-site technical support to our customers across the UK.
Key Responsibilities- Provide on-site technical support to customers, including hardware support, PC and laptop imaging, helpdesk, desktop support, VC support, printer support, installations, moves, and changes.
- Be eligible for security clearance and adhere to CDW UK policies.
- Travel to customer sites as required.
- Perform software builds and re-builds on PCs and laptops as needed.
- Be part of the on-call rota for out-of-hours support.
- Contribute to service desk incidents through to completion, recognizing when escalation is required for the quickest resolution for the client.
- Work effectively on service desk systems, keeping all tickets fully updated in real-time.
- College, university, or professional certifications in ITIL Foundation v4.
- Experience working in Windows 10 and 11 environments.
- Experience in Active Directory and Group Policy Management.
- Experience in Microsoft 365 suite.
- Experience in Microsoft Exchange On-Prem and Online.
- Experience in supporting Microsoft Teams, including SharePoint Teams and Channels.
- Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware).
- Experience using SolarWinds and networking monitoring tools.
- Advanced networking knowledge, including branch office VPNs, circuits, LAN, and WAN.
- Experience in Microsoft Intune, including policy management, groups, and test environments.
- Experience with mobile devices and device management tools, such as Microsoft Intune.
- Good understanding of networks and network fundamentals.
- Life Assurance.
- Competitive Contributory Pension.
- Private Medical Insurance.
- Enhanced Maternity Pay.
- 25 days holiday + bank holidays.
- Option to buy additional holiday.
- Dental Insurance.
- Season Ticket Loan + additional perks.
