Director of Customer Excellence

1 week ago


Glasgow, Glasgow City, United Kingdom Jellyfish Recruitment Full time
About the Role:

As Head of Customer Experience & Outcomes, you will be instrumental in driving the overall strategy and execution aimed at elevating customer experiences and achieving positive business results.

This key role is crucial in defining, measuring, and optimising key customer outcomes, ensuring compliance with regulatory standards, and fostering a customer-centric culture within the organisation.

You will spearhead the strategy and execution to elevate customer experience and drive business success across insurance portfolio.

  • Define, measure, and optimise key customer outcomes, including satisfaction, retention, and advocacy, in compliance with Consumer Duty regulations.
  • Develop and implement comprehensive customer outcomes strategies aligned with business objectives and regulatory requirements.
  • Utilise data-driven insights to understand customer behaviour, identify pain points, and optimise customer journeys
  • Ensure all customer-facing processes adhere to UK regulatory standards (FCA, PRA etc.).


  • Glasgow, Glasgow City, United Kingdom Registers of Scotland Full time

    We are seeking a highly experienced Customer Experience Director to lead our customer insight and research team at Registers of Scotland.About the Role:You will be responsible for developing and leading a team of subject matter experts and specialists covering official statistics, economic analysis, customer insight, and research work. Your role and that of...


  • Glasgow, Glasgow City, United Kingdom ADAGIO Full time

    Job SummaryWe are seeking an experienced Operational Excellence Director to lead our maintenance team at Adagio Glasgow Central. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel facilities, including repairs, alteration, and installation of work.About the RoleThe Operational Excellence...


  • Glasgow, Glasgow City, United Kingdom ENGINEERINGUK Full time

    About UsENGINEERINGUK is a global engineering and construction company that values responsible growth and transformative impact. We create innovative places that benefit people and communities worldwide.Job RoleWe are seeking an experienced Director of Operational Excellence to join our team in 2024. As a key member of our project delivery team, you will...


  • Glasgow, Glasgow City, United Kingdom Harrison Scott Associates Full time

    About the RoleThe Director of Sales Management will be responsible for developing and implementing a sales strategy that aligns with the company's overall vision.The ideal candidate will have experience managing a team and have a proven track record of success in sales leadership.We estimate the salary for this role to be around £60,000-£80,000 per annum,...


  • Glasgow, Glasgow City, United Kingdom Tesco Full time

    Job TitleWe are seeking a Customer Experience Director to join our team at Tesco. This is a fantastic opportunity to lead our customer-facing teams and develop strategies to improve our customer service.Main Responsibilities:Developing and implementing customer service strategies.Leading and motivating customer-facing teams.Monitoring customer feedback and...


  • Glasgow, Glasgow City, United Kingdom City Building Full time

    City Building is a highly successful and evolving business with a proven track record of strategic delivery within the commercial marketplace. As one of Scotland's largest construction companies, providing a wide range of construction, maintenance, and manufacturing services with around 1850 staff, we are one of Scotland's largest employers of apprentices...


  • Glasgow, Glasgow City, United Kingdom Equator Full time

    Job DescriptionA highly competitive salary, estimated to be around £120,000 per annum, is available for this challenging role.Company OverviewEquator is a leading organization in the industry, known for its commitment to excellence and innovation.Job ResponsibilitiesThe successful candidate will be responsible for leading a team of 35 software engineers,...

  • Store Director

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Prince & Princess of Wales Hospice Full time

    Key Responsibilities:As a Store Director at Prince & Princess of Wales Hospice, you will be responsible for managing our vintage shop, ensuring excellent merchandising skills are utilized to drive sales and revenue growth. This exciting opportunity offers a comprehensive training and education programme, allowing you to develop your skills and knowledge to...


  • Glasgow, Glasgow City, United Kingdom Impatient Health Full time

    Impatient Health is a catalyst for change within the pharmaceutical industry. We connect individuals who believe that pharma has untapped potential, providing them with opportunities through events, research, and strategy consulting.This unique platform enables us to challenge others and build an influential network of decision-makers within the industry. To...


  • Glasgow, Glasgow City, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    About the RoleWe are currently seeking a highly motivated and experienced Food Service Director to join our team at Maryhill Burgh Halls. As a Food Service Director, you will be responsible for overseeing the day-to-day operations of our cafe, including menu planning, staff supervision, and customer service.You will also be expected to contribute to the...


  • Glasgow, Glasgow City, United Kingdom UNIVERSITY OF GLASGOW Full time

    The University of Glasgow is seeking a highly skilled Senior Financial Director to join its Finance team.This is an exciting opportunity for a finance professional with significant experience in leading large, diverse finance teams to shape and deliver the University's strategic goals and objectives.As a Senior Financial Director, you will provide leadership...


  • Glasgow, Glasgow City, United Kingdom Jellyfish Recruitment Full time

    About the Role:We are seeking an accomplished Director of Customer Advocacy to spearhead our customer experience strategy and drive business success across our insurance portfolio. Your expertise will be instrumental in elevating customer satisfaction, retention, and advocacy, ensuring compliance with Consumer Duty regulations.Key Responsibilities:Spearhead...


  • Glasgow, Glasgow City, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an exceptional Customer Operations Excellence Leader to join our team at Royal Mail Group. This is a challenging and rewarding role that requires a strong leader with excellent communication and problem-solving skills.Job SummaryThe Customer Operations Excellence Leader will be responsible for leading and developing a team of...


  • Glasgow, Glasgow City, United Kingdom The Cigna Group Full time

    About The RoleCigna is a leading global health services provider dedicated to helping people improve their health, wellbeing, and sense of security. We are expanding rapidly and have an exciting opportunity for a Customer Journey Excellence Lead to join our Global Individual Health (GIH) segment.The primary objective of this role is to provide insight into...


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    About the RoleWe are seeking a highly experienced and motivated individual to fill the Executive Director of Strategic Services position at the University of Glasgow. As a key member of the Professional Services Group, you will play a vital role in driving the University's research strategy and innovation agenda forward.Job PurposeThe successful candidate...


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    Job OverviewThis is an exciting opportunity to lead the University's research services, working closely with senior leaders and academics to drive strategic initiatives and foster a collaborative environment.As Director of Strategic Research Initiatives, you will provide visionary leadership, overseeing the development and implementation of research...


  • Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full time

    Job Title: Senior Director of Customer Experience TransformationAbout the Role:We are seeking a visionary leader to spearhead our customer experience transformation, driving meaningful change across our insurance portfolio. As the Senior Director of Customer Experience Transformation, you will be responsible for developing and executing a customer-centric...


  • Glasgow, Glasgow City, United Kingdom Scottish Federation of Housing Associations Full time

    Company OverviewBlairtummock Housing Association is a dynamic organization dedicated to providing exceptional services to its tenants. As the Director of Housing, you will play a pivotal role in shaping the future of the organization and leading the team towards excellence.


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    About the RoleAs a key member of the University of Glasgow's Professional Services Group, we seek a highly experienced and strategic leader to take on the role of Executive Director of Research Services. Reporting to the Vice Principal for Research & Knowledge Exchange, you will play a critical part in shaping and delivering the University's research...


  • Glasgow, Glasgow City, United Kingdom Lisini Pub Co Ltd Full time

    Are you a motivated and experienced Hospitality Director looking for a new challenge? We are seeking a skilled leader to join our team at Lisini Pub Co Ltd's Parkville location.In this role, you will be responsible for overseeing all aspects of the venue's operations, including staffing, inventory management, customer service, and marketing. You will also be...