Category Manager for Retail Excellence

2 months ago


Dover, Kent, United Kingdom DFDS Full time
About the Role

We are seeking a highly skilled and experienced Retail Buyer/Category Manager to join our team at DFDS. As a key member of our retail team, you will be responsible for developing and implementing category strategies to drive profitable sales and optimize stock efficiency across our global retail business.

Key Responsibilities
  • Analyze passenger shopper trends, market trends, and consumer insights to tailor the retail assortment to meet passenger needs.
  • Develop and manage planograms to ensure category vision is reflected on-shelf.
  • Manage the full product lifecycle, including assortment management and clearance, to optimize profitability.
  • Build and maintain strong relationships with category suppliers and collaborate with DFDS Group Procurement to enhance commercial terms, income, and promotional support.
  • Work with suppliers to develop the retail assortment in specific categories, curated for local customer needs.
  • Optimize sales per liner meter to ensure optimal in-store space allocation for brands/categories.
  • Collaborate with cross-functional teams, including Category Managers, marketing, and operational colleagues, to develop execution plans for category strategies.
  • Visit key vessels and port shops to resolve challenges and accelerate the delivery of new opportunities and initiatives.
  • Develop and agree activation plans for key initiatives, including merchandising and promotion recommendations.
  • Capitalise on opportunities to enhance margins and reduce costs.
  • Deliver budgeted financial KPIs, including sales, profit, margin, and supplier income.
About You

We are looking for a dynamic and driven individual with 3+ years of experience in Head Office Retail Category Management or Buying, ideally with expertise in Gifting, Toys, Technology, and Souvenirs. If you've worked in the Travel Retail sector and have a knack for delivering significant bottom-line impact, we want to hear from you. A degree in sales, marketing, or business is a strong plus. You'll thrive in this role if you're a master collaborator, skilled negotiator, and Excel whiz. Your sharp analytical mind, combined with excellent English communication skills, will help you engage with stakeholders across all levels. We're seeking someone who excels under pressure, managing multiple projects with ease, and can adapt swiftly to change. If you're a self-starter who loves a challenge, has a passion for driving results, and enjoys working in a fast-paced, ever-evolving environment—all with a good sense of humour—this could be the perfect fit for you.

What We Offer
  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including proactive financial, emotional, mental, and physical health care support, face-to-face counselling, fast 24/7 access to a GP, a second medical opinion, and legal support for colleagues and their family.
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care, including dental, optical, physiotherapy, prescriptions, specialist consultations, and much more.
  • Access to Thrive, our award-winning Wellbeing platform.
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.


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