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Material Controller Team Leader

2 months ago

Longford, Telford and Wrekin, United Kingdom British Airways Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Fleet Logistics team at British Airways. As a key member of our Supply Chain team, you will be responsible for providing strategic direction and leadership to a team of 27 Fleet Logistic Coordinators.

Key Responsibilities
  • Serve as the main point of contact for our customers, ensuring a seamless interface and exceptional service delivery.
  • Maintain comprehensive oversight of the internal performance of the Supply Chain, proactively identifying and addressing issues to optimize material flow efficiently.
  • Ensure timely delivery of spares according to planned inputs, guaranteeing operational continuity.
  • Proactively engage with customers and suppliers to address any deviations from agreed service levels, fostering strong relationships and resolving issues promptly.
  • Validate material requirements and provide strategic direction for 27 Fleet Logistics Coordinators to streamline operations.
  • Set priorities effectively in cases of conflicting demands, ensuring efficient resource allocation.
  • Take the lead in managing relationships with key customers, fostering strong connections and facilitating smooth information flow.
  • Provide proactive support to customers before input, ensuring their needs are met effectively.
  • Take ownership of the review process, conducting thorough analysis of supply issues and coordinating actions to achieve timely resolutions.
Requirements
  • Customer management experience
  • Self-motivated and a self-starter
  • Interpersonal and team skills
  • Time Management and Prioritizing
  • IT and SAP literacy
  • Good written and verbal communication skills
  • Customer-focused
  • Understanding of Inventory Management techniques
  • Effective interpersonal, negotiation skills, good communication, presentation of ideas, problem-solving, and team-working skills
  • Resilience under pressure
  • Good people management skills
Experience
  • Experience in Engineering or a Supply Chain environment for a minimum of 5 years
  • Experience of influencing, communicating, and negotiating both internally and externally to meet customer requirements
  • Supplier management experience
  • Innovative and adaptable to the management of change
  • Analysis and interpretation of data
  • Good awareness of Airworthiness Requirements with a good understanding of those requirements relating to component documentation
  • Knowledge of British Airways quality requirements relating to the receipt and dispatch of aircraft spares
What We Offer

As an airline, we never want to stand still. The same goes for our people. We're committed to upskilling our engineers and providing professional development training so you can progress in your area of expertise. That way, you'll attain the highest levels of professional achievement as we continue to invest in new technology, equipment, and aircraft.

We offer fantastic rewards, including great staff travel benefits. Our Learning Academy at London Heathrow provides state-of-the-art training facilities, and our high-performance culture is driven by a passion for innovation and excellence.

We're committed to creating an inclusive place to work, where everyone feels valued and empowered to contribute. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.