Customer Success Manager
1 month ago
Customer Success Manager Role
Identify Solutions is seeking a highly motivated Customer Success Manager to join their team in Exeter. This role will require some international travel.
Key Responsibilities:
- Act as the main point of contact for clients, supporting the Sales and Account Management teams by building and managing strong customer relationships.
- Onboard new customers, ensuring smooth transitions from sale to implementation.
- Collaborate with internal teams to manage project timelines, align product specifications, and track progress.
- Ensure proper logging and tracking of customer enquiries and support requests, working with relevant teams to resolve issues promptly.
- Prepare weekly reports on performance metrics, tracking KPIs and ensuring customer satisfaction.
- Develop customer case studies, measuring ROI and capturing best practices for future projects.
- Proactively identify areas of improvement and collaborate cross-functionally to enhance processes, systems, and overall customer experience.
Requirements:
- Proven experience in business or management within a service environment.
- Experience in a software, SaaS, or tech company.
- Strong project management skills, with an ability to plan, coordinate, and deliver on deadlines.
- Proficient in CRM systems (preferably Zoho), Word, PowerPoint, Excel, or similar tools.
- Experience with analysing performance data and preparing reports.
Benefits:
- Competitive salary package
- Flexible working hours, with options for early or late start
- 25 days of annual leave, plus an additional day off for your birthday
- Life assurance/death in service benefit (4x basic salary)
- Company sick pay scheme
- Access to a Cycle to Work and Electric Vehicle salary sacrifice scheme
- Pension contributions after three months of service
About Identify Solutions:
We are an innovative and fast-growing company in the software and AI sector. We are expanding both our team and product offerings, making this a pivotal role in supporting our ambitious goals.
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