Content Manager for Presentations

3 days ago

London, Greater London, United Kingdom Williams Lea Full time

Job Title: Content Manager for Presentations

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Location: London, EC1A 1HQ

Contract: Full time, 12 month fixed term contract

Shifts: 16:00-00:00 – Monday to Friday

Work model: Fully on-site

We are seeking a highly skilled Content Manager for Presentations to join our team in London. The successful candidate will be responsible for the intake, prioritisation and deadline management of all client submissions submitted through Presentation Services.

The role requires strong communication and organisational skills, with the ability to work as part of a team, liaising closely with clients, operators and colleagues to ensure all documents are amended and delivered as agreed.

Key Responsibilities:

  • Management of requests: Through the myPublishing Services Portal, Presentation Services email inbox, docBANK and walk-in banker requests
  • Submission of work from clients: Ensuring all relevant information is captured and submitted for each request
  • Advising/Consulting clients: On best practice for mark-up submission
  • Client point of contact: Acting as a key client point of contact
  • Estimating production times: Through a thorough pre-flight, agreeing deadlines and overall Symphony and workflow management and ensuring that all instructions are clear and documented in the work ticket
  • Clarifying job-related queries: Before delivery to the operational team
  • Proactive management: Of all deadlines for London and India. Obtaining regular updates from Operators (London) and Workflow (India) regarding document progress
  • Building professional relationships: With all clients and colleagues to promote a strong working team
  • Renegotiating deadlines: Ensuring the client is communicated to at an appropriate level and frequency
  • Handling queries: Relating to documents from clients and Operators. Offering clients solutions to problems
  • Services and requirements: Conform to the Service Line Agreement (SLA) for this account
  • Coverage of incoming calls: To Print Services in the absence of Print staff
  • Liaising directly: With Operators, other Workflow Coordinators and Shift Managers on a regular basis to give updates on workflow, deadlines, issues and full handovers so that the client's requirements can be effectively managed across shifts
  • Maintaining a productive atmosphere: Which promotes teamwork, service excellence and commitment to daily production and contractual targets
  • Ad-hoc courier requests:

General tasks:

  • Conduct front desk and workflow activities: Predominantly required to conduct front desk and workflow as well as utilised in operational activities
  • Quality Assurance checking: Ad-hoc random Quality Assurance checking of team's output
  • Providing feedback: On team's operational performance to Shift Manager
  • Escalating training requirements: Operational training requirements to Shift Manager for inclusion in personal development plans
  • Discussing operational concerns: With your Shift Manager to enable them to formally resolve
  • Building strong relationships: With the Regional teams. Ensuring daily communication to the India team to determine any issues and agreeing resolutions
  • Supporting Moscow Presentations Operator: Where possible, ensuring that Moscow Presentations Operator is supported and utilised
  • Managing serious or notable issues: In absence of Shift Manager, manage and escalate any serious or notable issues to incoming Shift Manager or Operations Manager
  • Providing shift updates: Upon Shift Managers return from leave
  • Recording sickness calls and leave requests: In absence of a Shift Manager or Manager, ensure all sickness calls and leave requests are recorded immediately
  • Following departmental procedures: As required
  • Keeping the front desk area tidy: And clean at all times
  • Undertaking ad-hoc duties: As requested by Shift Manager or Management

Required Skills and Qualifications:

  • Understanding of customer service: Excellent customer focus with extensive knowledge of Word, Excel and PowerPoint 2007
  • Knowledge of graphics production: A theoretical knowledge of graphics production would be an advantage
  • Customer focus: Must be at the heart of everything you do
  • Friendly and helpful approach: With both clients and colleagues is a must
  • Experience in corporate culture: Experience of working in a corporate culture
  • Ability to estimate DTP and minor Graphics requests:
  • Ability to work under pressure: To tight deadlines
  • Strong service mentality: Commitment to service excellence is essential
  • Empathy towards client pressures: Understanding of industry demands
  • Effective communication skills: Both verbal and written
  • Strong organisational skills:
  • Adaptable and flexible attitude:
  • Ability to work as a team: Supporting your colleagues in London and overseas
  • Exposure to shift environment: Would be beneficial

Rewards and Benefits:

  • Holiday entitlement: 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
  • Salary sacrifice schemes: Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
  • Life Assurance:
  • Private Medical Insurance:
  • Dental Insurance:
  • Health Assessments:
  • Cycle-to-work scheme:
  • Discounted gym memberships:
  • Referral Scheme:

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

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