Customer Service Expert

1 week ago


Haverfordwest, United Kingdom DFS Furniture Ltd Full time
About DFS Furniture Ltd

We are the UK's leading sofa retail specialist, dedicated to creating a welcoming environment for our customers.

Job Summary

We are seeking an ambitious Customer Service Expert to join our team in Retail Sales Advisor. This role is perfect for someone who is friendly, approachable, and enjoys connecting with people. No sales experience? No worries We have all the training you'll need.

Key Responsibilities:
  • Create a warm and welcoming environment for customers, building natural connections and delivering expert advice.
  • Passionate about product: we'll teach you everything there is to know about our products, so you can confidently recommend the best options.
  • Sales success: guide customers through the buying journey, identifying and recognising what they're looking for.
  • Offer honest advice and accuracy: be real with our customers, guiding them to the best options without overpromising.
Benefits

We offer a competitive salary of £25,000 per annum, plus uncapped commission, bonuses, and benefits including:

  • A comprehensive training program to help you develop your skills and career.
  • A great holiday allowance, with the option to buy additional days.
  • Discounts on DFS and Sofology products, plus savings at big brands like Sainsbury's, ASOS, and IKEA.
  • Access to healthcare services, an Employee Assistance Programme, and discounted gym memberships.
  • Join our Group Pension and Sharesave schemes.
  • Life Assurance & Sick Pay for peace of mind.

Estimated Salary: £25,000 per annum (plus benefits)

About You

We're after someone with a touch of wit, ambition, and heart. If you enjoy helping others and have excellent communication skills, we'd love to meet you



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