Residential Building Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Downing Full time

Job Title: Residential Building Manager

Job Summary: We are seeking an experienced Residential Building Manager to join our team at Downing. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth running of our student accommodation development.

Key Responsibilities:

  • Manage and motivate a Halls team to provide a high-quality service for customers
  • Instruct the site team regarding Health & Safety, data protection & current legislation
  • Manage partnership agreements with large external institutes and meet all relevant KPIs
  • Support hospitality & customer service functions, including presentation of communal areas and handling of complaints and pastoral issues
  • Manage the student cycle to ensure optimum occupancy and customer satisfaction

Requirements:

  • Proven commercial experience of working with the residential housing or hotel sector
  • Experience of working at a similar level within the student accommodation sector would be an advantage
  • Experience of handling partnership agreements with large external institutes – nominations experience and lease agreements with universities
  • Previous Facilities Management experience would be an advantage

Benefits:

  • Competitive salary
  • Paid overtime
  • 25 days holiday + Bank Holidays
  • Employee Assistance Program
  • Company Pension scheme
  • Life Assurance cover


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