Residential Building Manager
4 weeks ago
Job Title: Residential Building Manager
Job Summary: We are seeking an experienced Residential Building Manager to join our team at Downing. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth running of our student accommodation development.
Key Responsibilities:
- Manage and motivate a Halls team to provide a high-quality service for customers
- Instruct the site team regarding Health & Safety, data protection & current legislation
- Manage partnership agreements with large external institutes and meet all relevant KPIs
- Support hospitality & customer service functions, including presentation of communal areas and handling of complaints and pastoral issues
- Manage the student cycle to ensure optimum occupancy and customer satisfaction
Requirements:
- Proven commercial experience of working with the residential housing or hotel sector
- Experience of working at a similar level within the student accommodation sector would be an advantage
- Experience of handling partnership agreements with large external institutes – nominations experience and lease agreements with universities
- Previous Facilities Management experience would be an advantage
Benefits:
- Competitive salary
- Paid overtime
- 25 days holiday + Bank Holidays
- Employee Assistance Program
- Company Pension scheme
- Life Assurance cover
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