Director of Client Services

4 days ago


Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

As a key member of our team, you will play a pivotal role in shaping our Contact Centre operations and driving business success. With a focus on delivering exceptional client experiences and maintaining high performance standards, this role requires a seasoned leader with a proven track record in similar positions.

About the Role

This is an exciting opportunity for an experienced leader to join our dynamic team and contribute to our mission of making a real difference in our clients' lives and communities. You will be responsible for leading our Contact Centre team, leveraging your expertise to deliver top-notch service to internal and external clients, and maintaining high levels of employee engagement.

Responsibilities:

  • Lead the Contact Centre team to achieve outstanding results, promoting a culture of excellence and continuous improvement.
  • Develop and implement strategic plans to drive business growth, improve efficiency, and enhance customer satisfaction.
  • Mentor and coach team members to ensure they have the necessary skills and knowledge to excel in their roles.

Requirements:

  • Minimum 5 years of experience in a senior leadership role within the legal or professional services sector.
  • Proven track record of driving business growth through effective team management and customer-centric strategies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.

What We Offer:

  • A competitive salary of £65,000 - £90,000 per annum, depending on experience.
  • A comprehensive benefits package, including generous holiday entitlement, pension scheme, and access to exclusive health and wellbeing services.
  • Ongoing training and development opportunities to support your career growth.


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