Director of Client Services
4 days ago
As a key member of our team, you will play a pivotal role in shaping our Contact Centre operations and driving business success. With a focus on delivering exceptional client experiences and maintaining high performance standards, this role requires a seasoned leader with a proven track record in similar positions.
About the RoleThis is an exciting opportunity for an experienced leader to join our dynamic team and contribute to our mission of making a real difference in our clients' lives and communities. You will be responsible for leading our Contact Centre team, leveraging your expertise to deliver top-notch service to internal and external clients, and maintaining high levels of employee engagement.
Responsibilities:
- Lead the Contact Centre team to achieve outstanding results, promoting a culture of excellence and continuous improvement.
- Develop and implement strategic plans to drive business growth, improve efficiency, and enhance customer satisfaction.
- Mentor and coach team members to ensure they have the necessary skills and knowledge to excel in their roles.
Requirements:
- Minimum 5 years of experience in a senior leadership role within the legal or professional services sector.
- Proven track record of driving business growth through effective team management and customer-centric strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
What We Offer:
- A competitive salary of £65,000 - £90,000 per annum, depending on experience.
- A comprehensive benefits package, including generous holiday entitlement, pension scheme, and access to exclusive health and wellbeing services.
- Ongoing training and development opportunities to support your career growth.
-
Senior Client Services Director
1 month ago
Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Senior Client Services DirectorWe are seeking an exceptional Senior Client Services Director to join our specialist Leisure & Lifestyle hub. As a key member of our team, you will be responsible for leading a team of experienced client services professionals to deliver powerhouse new business pitches, inspiring proposals, and seamless agency...
-
Client Service Leader
4 days ago
Birmingham, Birmingham, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeRole OverviewWalker & Sloan Ltd | Certified B Corp is expanding its team and seeks an accomplished Digital Account Director to spearhead client relationships and drive business expansion.In this pivotal role, you will manage client accounts, establish strong connections to boost revenue and profitability.Key responsibilities include developing and executing...
-
Chief Operating Officer, Client Services
1 month ago
Birmingham, Birmingham, United Kingdom New Start Full timeChief Operating Officer, Client ServicesWe are a city facing unprecedented financial challenges. Our transformation journey has started with the appointment of a nationally regarded chief executive. The next building block is the assembly of a truly outstanding team of executive directors united in their desire to restore impeccable standards of governance,...
-
Client Services Director
3 weeks ago
Birmingham, Birmingham, United Kingdom Irwin Mitchell Full timeAbout the RoleTo lead a team to deliver outstanding service in every internal and external client interaction through all communication channels made via the Contact Centre without creating any reputational or financial risk to the firm.Leading a team of circa 10-15 colleagues within a department of circa 30-60.Manage the Contact Centre team to optimum...
-
Senior Project Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Integrated Project Services Full timeSenior Project DirectorAt Integrated Project Services, we're seeking a highly skilled Senior Project Director to lead our most complex projects. As a key member of our team, you'll be responsible for managing project delivery, ensuring timely completion, and meeting client expectations.Key Responsibilities:Develop and implement project plans to achieve...
-
Director of Client Relations
4 weeks ago
Birmingham, Birmingham, United Kingdom PERITUS public relations Full timeAt Peritus public relations, we are seeking a highly skilled Director of Client Relations to oversee client relationships, drive strategic communications, and manage account teams to deliver results. This role is crucial for ensuring client satisfaction, providing leadership within the agency's Impact Pillar, and fostering a high-performance culture.Key...
-
Regional Operations Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Excellerate Services Full timeExcellerate Services is a dynamic and innovative provider of soft services across the UK and Ireland. We are a market leader in delivering data-driven, use-based services to clients across various sectors.As a Regional Operations Director at Excellerate Services, you will be responsible for overseeing the day-to-day operations across multiple sites, ensuring...
-
Accountancy Client Services Director
1 month ago
Birmingham, Birmingham, United Kingdom Harrison Scott Associates Full timeAre you a seasoned Client Services Manager looking for a new challenge? Do you have a passion for delivering exceptional customer service and managing high-performing teams? If so, this is an exciting opportunity to join Harrison Scott Associates as a Client Services Manager - Print and Project Expert.Key Responsibilities:Lead and manage the Client Services...
-
Medical Imaging Systems Service Director
3 weeks ago
Birmingham, Birmingham, United Kingdom TRS Consulting Full timeMedical Imaging Systems Service DirectorSalary: £80,000 to £95,000, bonus, car allowance, and an excellent benefits package. A home-based role from anywhere in the UK.Job Details - Medical Imaging Systems Service DirectorOur client, a leader in healthcare, is seeking a dynamic and experienced Service Director to lead a multi-vendor medical imaging service...
-
Client Development Director
5 days ago
Birmingham, Birmingham, United Kingdom Arcadis Full timeArcadis is a leading global consulting firm delivering sustainable design and engineering solutions for natural and built assets.Our company culture is built on innovation, collaboration, and a passion for making a positive impact. We are committed to fostering a diverse and inclusive environment where everyone can thrive.We are currently seeking an...
-
Leadership Position in Client Services
3 weeks ago
Birmingham, Birmingham, United Kingdom Cambridge Credentials Full timeCambridge Credentials seeks a skilled and experienced Associate Director to lead their Transaction Services practice across the UK.The ideal candidate will have a strong academic and numerate background, as well as excellent analytical skills and the ability to interpret data, generate insights, and construct solutions.As a key member of the team, the...
-
Catering Service Director
6 days ago
Birmingham, Birmingham, United Kingdom Compass UK & Ireland Full timeAbout the RoleAs Catering Service Director, you will be responsible for leading a team of professionals in delivering outstanding catering experiences to our clients. You will work closely with the Account Manager to drive business growth and ensure that our clients receive exceptional service.With your exceptional leadership and communication skills, you...
-
Director of Building Services
5 days ago
Birmingham, Birmingham, United Kingdom Gleeds Full timeAbout the RoleAs a Director of Building Services at Gleeds, you will play a pivotal role in delivering exceptional building surveying services to our esteemed clients.We are seeking an experienced and skilled professional to lead our team in Birmingham and contribute to the company's continued success.Responsibilities include:Supporting senior directors in...
-
Birmingham, Birmingham, United Kingdom NatWest Full timeWe're seeking a Relationship Director to join our Corporate Banking team at NatWest.As a key player in our team, you'll be responsible for:Developing and maintaining strong relationships with corporate clientsDriving business growth through strategic planning and executionCollaborating with internal stakeholders to deliver excellent customer serviceStaying...
-
Chief Officer of Client Services
3 weeks ago
Birmingham, Birmingham, United Kingdom Birmingham City Council Full timeWe are a city facing unprecedented financial challenges. But we are buoyed by the determination and resilience of our communities, elected members, workforce, and commissioners to overcome them. The hurdles ahead of us and the sheer scale of the challenge is not to be underestimated but our residents deserve the very best services that local government can...
-
Birmingham, Birmingham, United Kingdom University of Birmingham Full timeJob DescriptionAcademic ServicesFull timeCompetitive SalaryPermanentThe University of Birmingham is seeking a highly experienced and innovative leader to join its Academic Services team as the Director of Education Technologies and Learning Environments. This new role will provide critical leadership and service delivery expertise in developing the...
-
Executive Culinary Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Aspens Services Full timeAspens Services is offering an exciting opportunity for a talented and ambitious Executive Culinary Director to join our team.SalaryThe successful candidate will receive an estimated annual salary of £42,000 - £45,000 per annum.This competitive remuneration package reflects the company's commitment to attracting and retaining top talent in the...
-
Director of Equity Services
1 day ago
Birmingham, Birmingham, United Kingdom Azets Full timeJob DescriptionWe are seeking a Director of Equity Services to join our team at Azets. As a key member of our share scheme business, you will be responsible for delivering revenue and profitability targets.Key responsibilities include providing shareholder tax advice to owners of small, medium enterprises throughout the life of their business. You will...
-
International Tax Services Director
1 month ago
Birmingham, Birmingham, United Kingdom Hays Taxation Full timeYour new company is a leading player in the international tax field, with a strong track record of accelerated progression for its employees. As an incubator for talent, they have a history of bringing people through to Partner in the last 15 years.They are now looking for an International Tax Services Senior Manager/Director to take on projects and...
-
Director of Renewable Energy Services
4 days ago
Birmingham, Birmingham, United Kingdom Maxim Recruitment Full timeJob Title: Director of Renewable Energy ServicesA highly sought-after opportunity exists for a dedicated and experienced Director of Renewable Energy Services to join our esteemed consulting firm. This position presents the chance to work alongside skilled professionals, delivering world-class programmes and projects advice to prominent global brands.Key...