Content Strategy Lead

23 hours ago


Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

Lloyds Banking Group is seeking a Content Strategy Lead to help us shape the future of banking.

As a key member of our team, you will lead the development of our content strategy, combining research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.

With a strong background in UX writing, conversation design, or content design, you will take ownership as the content expert in an agile environment, share expertise to help shape the overall design approach, and promote effective writing that helps customers.

You will work closely with stakeholders across product, risk, legal and branding teams to ensure seamless communication and collaboration.

To be successful in this role, you will need experience as a UX writer, conversation designer, or content designer, familiarity working in a complex landscape – ideally financial services, flexibility in writing on-brand content in multiple tones of voice, confidence in writing concise, clear and consistent copy for different channels, and the ability to influence and manage multiple stakeholders.

The estimated salary for this position is £57,546 - £63,940 per annum, depending on experience. You will also receive a wide-ranging benefits package, which includes a generous pension contribution, share schemes, benefits you can adapt to your lifestyle, 30 days' holiday, and a range of wellbeing initiatives.



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