Commercial Insurance Specialist

2 days ago


Gloucester, Gloucestershire, United Kingdom PIB Group Full time
Company Overview

PIB Group is a dynamic insurance broker with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms, including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.


">Job Description

We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Chelmsford. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

Responsibilities:

  • You will be managing claims from across different products, such as Property, Liability, Marine and Business Interruption ensuring service standards are met and/or exceeded,
  • You will keep an efficient diary system for all claims, ensuring claims are chased as required,
  • You will develop and maintain a full understanding of Acturis,
  • You will provide the broking department and clients with claims information and reports as required,
  • You will ensure complexed claims are handled as per the group procedures,
  • You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
  • You will produce claims MI/claims reports when required,
  • You will meet with clients and present claims information when required,
  • You will undertake any other duties as requested by management on an ad-hoc basis,
  • You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,


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