Customer Service and Office Coordinator

5 days ago


Ripon, North Yorkshire, United Kingdom Nearly New Cashmere Full time

About Us:

Nearly New Cashmere Co is a pioneering sustainable fashion retailer dedicated to delivering exceptional customer experiences.

We are seeking an organized and detail-oriented Customer Service and Office Coordinator to support the smooth operation of our digital sales and customer service department.

This role offers a unique opportunity to join a dynamic and purpose-driven team, gain valuable experience in e-commerce and sustainable fashion, and grow with us as the company evolves.

Key Responsibilities:

  • Customer Support: Provide top-notch service by responding promptly to customer inquiries via phone, email, and live chat with a polite and professional demeanor.
  • Order Fulfilment: Manage daily order processing and dispatch with precision and efficiency.
  • Returns Management: Handle customer returns and incoming post to ensure swift and accurate processing.
  • Event Coordination: Plan, book, and prepare for events across the country, including packing and logistics.
  • Stock Management: Oversee stock levels, maintain an organized stockroom, and ensure products are regularly restocked.
  • Office Administration: Monitor and replenish office supplies, manage invoices and receipts, and liaise with shipping and service providers.
  • Payroll Administration: Support timely and accurate payroll processing.

Requirements:

We seek a highly motivated individual with:

  • A high standard of education.
  • Advanced digital literacy, confident with Apple devices (iMacs, iPhones) and relevant applications.
  • Excellent verbal and written communication skills.
  • A natural ability to multitask, remain calm under pressure, and adapt to a fast-paced work environment.
  • Reliable transport for daily on-site work.
  • Strong ability to work independently while thriving as part of a team.

Salary: £28,000 per year.

Benefits:

  • Company pension.
  • Employee discount.
  • On-site parking.

Work Schedule: Full-time, Monday–Friday, based at our Masham office.



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