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Claims Support Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time

Job Summary:

We are seeking a highly organized and detail-oriented Claims Support Advisor to join our Travel Claims team at Charles Taylor. As a Claims Support Advisor, you will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.

Key Responsibilities:

  • Providing exceptional customer service by being empathetic and understanding the needs of our customers
  • Resolving disputes with customers, referring to colleagues for advice if needed
  • Accurately recording information and maintaining accurate records
  • Confidently making outbound calls to customers

Requirements:

  • Highly organized under pressure with good attention to detail
  • Proficient in written communication
  • Customer service experience is helpful but not essential
  • Excellent IT skills, including Excel and data inputting

Benefits:

  • Competitive salary of £24,380 per annum
  • Fantastic opportunities for learning, development, and career progression
  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance
  • Comprehensive training and embedding period

About Charles Taylor:

We are a leading provider of insurance services, and we are committed to delivering exceptional results for our clients. Our team is dedicated to providing a supportive and inclusive environment, where everyone has the opportunity to grow and develop their skills.

Our Values:

  • INTEGRITY: We do the right thing
  • COLLABORATION: We are one
  • AGILITY: We learn, evolve, and adapt
  • CARE: We are compassionate and human
  • ACCOUNTABILITY: We take ownership