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Front of House Operations Manager

2 months ago


Dorchester, Dorset, United Kingdom Wagamama Full time
Junior Front of House Manager

We're seeking a motivated and enthusiastic Junior Front of House Manager to join our team at Wagamama. As a key member of our management team, you'll be responsible for overseeing all aspects of our front of house operation, embodying our people promise and values through your actions and inspiring your team to provide exceptional service to our guests.

The Role:
  • Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control costs, ensuring efficient use of resources.
  • Collaborate with the management team to achieve business objectives and drive sales growth.
What We Offer:
  • A competitive hourly rate of £11.70 + £2.80 average tips per hour.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities, including fully funded apprenticeship programs.
  • A generous free food allowance of £14-£25 per shift.
  • A 50% discount on food and drinks at Wagamama and 30% off at other TRG brands.
  • A pension scheme and 28 days' holiday.
  • Access to Kintsugi wellness programs, including counseling, cycle-to-work schemes, and discounted gym memberships.
  • A family-friendly policy, including 26 weeks' full pay and 13 weeks' half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.
What We're Looking For:
  • A strong communicator with excellent interpersonal skills.
  • Able to motivate and inspire your team to deliver exceptional service.
  • Able to think on your feet and make quick decisions in a fast-paced environment.
  • Able to contribute to a culture of fun and inclusivity, where everyone feels valued and respected.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong desire to develop your career in hospitality, we'd love to hear from you.