Employment Opportunities Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Maximus Full time

About the Role

As an Employment Advisor at Maximus, you will play a vital role in helping customers overcome barriers to employment and transform their lives.

You will work directly with a caseload of customers, providing vital support to equip individuals with the necessary skills and confidence to secure and sustain employment.

Key Responsibilities

  1. Develop strong relationships with customers by encouraging, motivating, and challenging them to achieve their potential.
  2. Meet personal performance targets and key performance indicators.
  3. Manage a caseload of customers using various coaching strategies, ensuring they are prepared for interviews and job searching.
  4. Undertake in-depth assessments to fully understand a customer's circumstances, preferences, and holistic barriers to progression.
  5. Co-produce personalized, tailored SMART action plans with sequenced interventions and development opportunities.
  6. Use an integration framework of local specialist services to address specific issues, such as substance misuse, anger management, debt advice, health, and vocational training.
  7. Identify recruitment needs and undertake tailored pre-screens and group assessments.
  8. Co-produce effective in-work support plans with participants and employers.
  9. Participate in continuous improvement activities to ensure exceptional customer service.
  10. Comply with company policies, including personal data security, safeguarding, and health and safety.
  11. Work from local hubs and community outreach locations to increase service accessibility.

Requirements

  • Customer-focused with a strong commitment to customer care.
  • A strong team player with a positive and flexible approach to work and colleagues.
  • Previous experience in a fast-paced, target-driven environment is desirable.
  • Knowledge of the employability industry is desirable.

About Maximus

Maximus is a global organization specializing in providing health and employment services to millions of people every year.



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