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Senior IT Field Support Specialist
4 weeks ago
We are committed to building diverse teams and welcome applications from everyone.
Job Role:Senior IT Field Delivery Engineer
Location:Field-based covering the Livingston/Edinburgh area
Contract Type:Permanent
Salary Package:Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Our ideal candidate will have excellent communication and interpersonal skills to support colleagues and team members. They will be proactive and efficient in delivering IT support services to a wide range of customers.
Key Responsibilities:
- Attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Undertake advanced diagnostics, repair, and replace PCs, laptops, printers, servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain full understanding of the customer's SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time by way of accurate and quality updates.
- Carry out IMAC projects with little supervision and lead as and when required.
- Participate in 24/7 coverage via a rota system.
- Work a certain amount of overtime when required to do so.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
- Must have a full UK driving licence.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge/experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours which support team productivity.
We are an equal opportunities employer and committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
