Technical Field Support Specialist

4 days ago


Birmingham, Birmingham, United Kingdom KYOCERA Document Solutions UK Full time

Overview:

KYOCERA Document Solutions UK is seeking a highly skilled and motivated Technical Field Support Specialist to join our team. The ideal candidate will have excellent technical aptitude and be able to think through problems in a logical manner.

About the Role:

This role involves providing technical assistance to assigned accounts within timescales specified by SLAs, investigating and rectifying faults reported by end users, performing routine maintenance, and supporting installations.

Main Responsibilities:

  • Provide technical support to assigned accounts within agreed timescales
  • Investigate and resolve faults reported by end users
  • Perform routine maintenance and modifications as required
  • Support installations and ensure smooth operation of equipment
  • Understand and adhere to SLAs relating to assigned accounts
  • Conduct basic fault finding and identify solutions
  • Back up colleagues during periods of absence or high demand
  • Log call details using the call logging system
  • Report reoccurring faults to enable proactive management
  • Share expertise with team members and contribute to knowledge base
  • BUILD RELATIONSHIPS WITH KEY STAKEHOLDERS within assigned accounts
  • Maintain stock levels at specified levels
  • Attend product courses to maintain knowledge and skills

Requirements:

  • Full UK driver's license required for field work
  • Previous experience in a field technical support environment, preferably in MFP/copier/print arena
  • City & Guilds or similar qualification relevant to the role
  • Excellent problem-solving skills and ability to think logically
  • Strong communication and interpersonal skills for effective customer service

What We Offer:

  • £50,000 - £60,000 per annum (dependent on experience)
  • 25 days annual leave (plus bank holidays)
  • Company car and fuel card for business use
  • Pension scheme with employer contributions
  • Life assurance (4 x salary)
  • Employee Assistance Programme for mental health and wellbeing
  • Lifeworks access to discounts and perks
  • Bike2Work Scheme for reduced bike purchases

About Our Company:

KYOCERA Document Solutions UK is committed to excellence in document solutions, and we expect all employees to share this commitment. We value Communication, Courage, Commitment, Cooperation, and Consciousness, and we believe that these values are essential for success in our industry.



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