Application Maintenance Expert

7 days ago


London, Greater London, United Kingdom Fruition IT Full time £40,000
Job Description

We are seeking an experienced Infrastructure Service Provider to join our team as an Application Maintenance Expert. This is an exciting opportunity to work with a globally recognised organisation and contribute to the smooth operation of our Marketing, Legal, and Business Support application portfolio.

Main Responsibilities:

  1. Manage and resolve incidents, problems, and requests for support through the ServiceNow ticketing system.
  2. Provide 2nd and 3rd line support across a range of applications in cloud, Azure, and on-premise environments.
  3. Liaise with internal teams, software suppliers, and external vendors to develop system enhancements and resolve technical issues.
  4. Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs), monitoring performance against agreed standards.
  5. Administer and monitor critical applications, ensuring continuous service availability and performance.
  6. Collaborate with cross-functional teams to formulate requirements and implement service improvements.

About Our Ideal Candidate:

  • At least 2 years of experience in an application support role - 2nd & 3rd line level.
  • Familiarity with enterprise applications such as CRM platforms, business services systems, and e-discovery tools.
  • Proficiency in SQL, Power BI, SSRS, and tools like PowerShell scripting, Ansible, and Terraform.
  • Strong problem-solving skills and excellent communication skills.
  • The ability to work effectively in a dynamic team environment.

Our Benefits:

  • A competitive salary of up to £40,000 per annum, depending on experience.
  • Remote working with flexible hours to support a healthy work-life balance.
  • Comprehensive healthcare benefits and wellness programmes.
  • Opportunities for professional development and training in emerging technologies.
  • A collaborative and dynamic international work environment, with the chance to work across different regions and markets.


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