Application Maintenance Expert
7 days ago
We are seeking an experienced Infrastructure Service Provider to join our team as an Application Maintenance Expert. This is an exciting opportunity to work with a globally recognised organisation and contribute to the smooth operation of our Marketing, Legal, and Business Support application portfolio.
Main Responsibilities:
- Manage and resolve incidents, problems, and requests for support through the ServiceNow ticketing system.
- Provide 2nd and 3rd line support across a range of applications in cloud, Azure, and on-premise environments.
- Liaise with internal teams, software suppliers, and external vendors to develop system enhancements and resolve technical issues.
- Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs), monitoring performance against agreed standards.
- Administer and monitor critical applications, ensuring continuous service availability and performance.
- Collaborate with cross-functional teams to formulate requirements and implement service improvements.
About Our Ideal Candidate:
- At least 2 years of experience in an application support role - 2nd & 3rd line level.
- Familiarity with enterprise applications such as CRM platforms, business services systems, and e-discovery tools.
- Proficiency in SQL, Power BI, SSRS, and tools like PowerShell scripting, Ansible, and Terraform.
- Strong problem-solving skills and excellent communication skills.
- The ability to work effectively in a dynamic team environment.
Our Benefits:
- A competitive salary of up to £40,000 per annum, depending on experience.
- Remote working with flexible hours to support a healthy work-life balance.
- Comprehensive healthcare benefits and wellness programmes.
- Opportunities for professional development and training in emerging technologies.
- A collaborative and dynamic international work environment, with the chance to work across different regions and markets.
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