Counter Manager Lead

3 weeks ago


Norwich, Norfolk, United Kingdom BENEFIT COSMETICS Full time

About Us

Benefit Cosmetics is a leading luxury beauty brand that believes laughter is the best cosmetic. We're living proof that premium brands don't have to be serious, and we're committed to building a beauty community for all.

Job Overview

We're seeking a highly motivated Counter Manager Lead to join our team. As a Counter Manager Lead, you will be responsible for achieving Benefit retail objectives in store, leading by example, and ensuring that the team provides exceptional customer service and shopping experiences.

Key Responsibilities

  • Team Management: Manage Brow and Beauty Experts by motivating staff, delegating roles, and ensuring sales targets are met and high customer service standards are maintained.
  • Sales Goals: Achieve counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
  • Promotion and Special Events: Build business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
  • Stock and Communication: Ensure the counter remains stocked at all times and report any concerns to the area manager immediately. You will also be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.

Requirements

  • Qualifications: A Counter Manager Lead may be required to work weekends, late nights, and bank holidays.
  • Benefits: Competitive salary (£40,000 - £50,000 per annum), plus benefits package including bonuses, professional development opportunities, and a fun and dynamic work environment.

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