Field Service Engineer I

4 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

Job Summary

The Field Service Engineer I is responsible for performing scheduled and unscheduled service work on diagnostic imaging systems within a designated service area. This role requires strong technical skills, excellent customer service, and the ability to work independently with minimal supervision.

Key Responsibilities

  • Perform preventative maintenance on diagnostic imaging systems as directed.
  • Respond to unscheduled service requests and perform repairs with the assistance of technical support as needed.
  • Install and de-install products and peripheral equipment as directed.
  • Maintain excellent working relationships with field personnel, home office personnel, and management.
  • Communicate effectively with customers and management to resolve issues and escalate concerns.
  • Perform administrative duties, including electronic expense reports, timecards, and reporting functions.
  • Stay up-to-date on administrative responsibilities, including customer service orders and internal service records.
  • Ensure all administrative duties and paperwork are completed accurately and submitted promptly.

Requirements

  • Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.
  • Minimum one year of previous field service experience.
  • Knowledge of diagnostic imaging systems and related equipment.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and safe driving record.

Physical Demands

This position requires frequent standing, walking, and sitting, with occasional lifting, bending, and twisting. The ability to work in a fast-paced environment and adapt to changing priorities is essential.

Travel Requirements

This role may require up to 100% travel, including overnight and air travel, based on business needs.



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