Field Service Engineer I
4 weeks ago
Job Summary
The Field Service Engineer I is responsible for performing scheduled and unscheduled service work on diagnostic imaging systems within a designated service area. This role requires strong technical skills, excellent customer service, and the ability to work independently with minimal supervision.
Key Responsibilities
- Perform preventative maintenance on diagnostic imaging systems as directed.
- Respond to unscheduled service requests and perform repairs with the assistance of technical support as needed.
- Install and de-install products and peripheral equipment as directed.
- Maintain excellent working relationships with field personnel, home office personnel, and management.
- Communicate effectively with customers and management to resolve issues and escalate concerns.
- Perform administrative duties, including electronic expense reports, timecards, and reporting functions.
- Stay up-to-date on administrative responsibilities, including customer service orders and internal service records.
- Ensure all administrative duties and paperwork are completed accurately and submitted promptly.
Requirements
- Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.
- Minimum one year of previous field service experience.
- Knowledge of diagnostic imaging systems and related equipment.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Valid driver's license and safe driving record.
Physical Demands
This position requires frequent standing, walking, and sitting, with occasional lifting, bending, and twisting. The ability to work in a fast-paced environment and adapt to changing priorities is essential.
Travel Requirements
This role may require up to 100% travel, including overnight and air travel, based on business needs.
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