Head of Product Design and Innovation

1 day ago

London, Greater London, United Kingdom Holland & Barrett International Limited Full time
About the Role

We are seeking a visionary Head of Product Design and Innovation to lead and shape the design strategy across our behaviour change mobile app and e-commerce website.

Key Responsibilities
  • Leadership and Strategy
    • Lead and inspire the product design team, fostering a collaborative and innovative work environment.
    • Develop and implement a comprehensive design strategy that aligns with the company's vision and goals.
    • Advocate for behaviour design thinking and user-centered design principles across the organization.
  • Design and Development
    • Oversee the design and user experience of the behaviour change mobile app and e-commerce website.
    • Ensure all products are designed with accessibility in mind, meeting or exceeding industry standards (e.g., WCAG) and create bespoke experiences for some audiences.
    • Collaborate with product managers, developers, science and other stakeholders to deliver cohesive and compelling design solutions.
    • Conduct user research and usability testing with our user insights team to inform design decisions and improve product usability and accessibility.
  • User Experience
    • Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and user flows. Use these to validate designs with real users, and engage key stakeholders before the development phases begin.
    • Ensure a seamless and engaging user experience across all touchpoints, including mobile and web platforms.
    • Develop and maintain design systems and guidelines to ensure consistency across products.
    • Work with the Head of Brand and Content to ensure consistency across channels.
    • Create surprise and delight as part of the delivery of behaviour change.
  • Innovation and Trends
    • Stay abreast of industry trends, emerging technologies, and best practices in product design and accessibility.
    • Drive innovation in design processes and tools to enhance productivity and creativity within the team.
  • Team Management
    • Lead, mentor, and grow a diverse team of UX designers – in-house and partners.
    • Foster a collaborative team environment that promotes innovation and excellence.
  • Regulatory Navigation
    • Work with our Science teams and external regulatory advice agencies to ensure that the design stays within the regulatory guardrails, we set ourselves.
    • Ensure we are transparent with users on our design decisions and processes.

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