Country Homecare Program Manager

1 week ago

London, Greater London, United Kingdom Galderma Full time
Job Description

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Country Homecare Manager at Galderma. As a key member of our organization, you will play a critical role in ensuring the successful development and deployment of our homecare programs in the country.

Key Responsibilities

  • Partner with cross-functional teams, including Commercial, Medical Affairs, Compliance, PV, QA, Legal, and Finance, to ensure the homecare proposition aligns with brand strategy and meets the needs of the NHS.
  • Collaborate with external stakeholders, including homecare providers, nurses, dermatologists, patient advocacy groups, and payors, to create an exceptional homecare program that delivers value and outcomes.
  • Manage and govern all Galderma homecare programs, including vendor selection, contractual coordination, and day-to-day management.
  • Track performance of homecare programs against agreed KPIs and hold key homecare providers accountable to these KPIs.
  • Collaborate with office and field medical teams to deliver nurse training curriculum and track nurse competency within each homecare/PSP program.
  • Ensure all essential documentation for homecare and patient support is implemented, collected, tracked, and retained.
  • Act as subject matter expert for local homecare in the event of audit or regulatory inspections and oversee and support the implementation of any Corrective and Preventative Actions (CAPAs).
  • Collaborate with Global PSP Leads to align on Global PSP strategy and develop and implement local PSPs that address patient needs in line with Galderma's patient-centricity focus.
  • Work closely with marketing and sales teams to effectively integrate and implement homecare offerings into brand value proposition.
  • Participate in the design and implementation of patient programs based on patient, caregiver, HCP, and payor insight at country level, in alignment with Patient Experience and team insights, Medical Affairs, Commercial Leads, and all other relevant stakeholders.
  • Ensure patients receive a complaint, ethical, meaningful, and valuable program that is tracked with appropriate quality checks, focusing on compliance to Galderma SOPs, local regulation, data privacy, and PV reporting.

Requirements

  • Extensive experience in biotech/Pharma, preferably within Dermatology.
  • Understanding and experience of homecare/biologics.
  • Strong cross-functional collaborator.
  • Solution-oriented mindset and approach.
  • Excellence in internal and external relationships.
  • Detail-oriented with a clear focus on driving performance and positive outcomes.
  • Able to prioritize most important activities in the face of multiple requests.
  • Strong understanding of how brand strategies are operationalized through homecare offerings.

What We Offer

  • You will be working for an organization that embraces diversity and inclusion and believes that reflecting the perspectives of our diverse customer base will deliver better outcomes.
  • You will receive a competitive compensation package with a bonus structure and extended benefit package.
  • You will be able to work in a hybrid work culture.
  • You will participate in feedback loops, during which a personalized career path will be established.
  • You will be joining a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.

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