Customer Service Ambassador
2 weeks ago
Job Summary
We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at Splendid Hospitality Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities
Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
Manage the reception area, handling check-ins, check-outs, and guest inquiries in a timely and efficient manner.
Work collaboratively with other departments, including food and beverage, to ensure seamless service delivery.
What We Offer
We offer a range of benefits, including:
28 holiday days (pro rata for part-time staff)
Automatic enrolment into a workplace pension scheme
Heavily discounted hotel stays and food and beverage discounts
Uniform
24/7 Employee Assistance Programme for you and your family
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