Customer Experience Manager Role

1 week ago


Chippenham, Wiltshire, United Kingdom Whitehall Garden Centre Full time
About the Job: Customer Experience Manager Role

At Whitehall Garden Centre, we are passionate about delivering exceptional customer experiences that exceed expectations. We are currently seeking a highly skilled and dedicated individual to fill the position of Customer Experience Manager at our Lacock branch. This role is an exciting opportunity to join our team and contribute to driving customer satisfaction and loyalty.

The ideal candidate will possess excellent leadership and interpersonal skills, be able to motivate and inspire teams, and have a deep understanding of customer needs and preferences. The successful candidate will work 4 days during the week plus alternate weekends.

Your key responsibilities will include:
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Leading and motivating a team of catering staff to deliver exceptional customer experiences
- Collaborating with the management team to drive business growth and profitability
- Identifying and addressing customer complaints and concerns
- Maintaining accurate records and reports as required

Benefits Include:
- Competitive Salary (£30,000 - £35,000 per annum)
- Comprehensive Benefits Package
- Opportunities for Career Advancement

This is an exciting opportunity to join Whitehall Garden Centre's team as a Customer Experience Manager.

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