Lodge Manager

3 days ago


Epsom, Surrey, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team at our retirement development. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of the development, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage the maintenance of the property, including coordinating with contractors and suppliers
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner
  • Organize activities and events to enhance the resident experience
  • Manage the development's administration, including maintaining records and reports
  • Collaborate with the Area Manager to achieve business objectives and improve resident satisfaction
Requirements
  • Proven experience in customer service, administration, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office applications, including Outlook
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. We are committed to delivering exceptional customer service and creating a positive experience for our residents.


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