Head of Department

6 days ago

Woking, Surrey, United Kingdom CV-Library Full time

**Job Title:** Operations Manager - Healthcare

**Estimated Salary:** £43,000 per annum

**Job Summary:

We are seeking an experienced Operations Manager to join our team in Redhill. The successful candidate will be responsible for the operational management and delivery of clinical and professional standards within perioperative services.

The ideal candidate will have extensive experience in the healthcare sector, with a proven track record of leading large groups of staff and managing multiple projects simultaneously. They will also possess excellent communication and interpersonal skills, as well as the ability to work under pressure to demanding timescales.

Key Responsibilities:

  • Operational management and leadership
    • Act as a credible and visible role model, ensuring continuous improvement in care standards and promoting effective multi-disciplinary team working to improve care pathways.
    • Responsible for the delivery of Quality and Governance strategies. Monitor clinical standards and ensure clinical guidelines and care pathways are developed in line with evidence-based practice and implemented in line with national guidance.
    • Provide clear, consistent leadership and specialist advice on professional issues, ensuring compliance with statutory legislation, national recommendations and best practice.
    • Support, encourage and empower staff to positively influence care provided for patients.
    • Manage conflict promptly and effectively, promoting effective working relationships at all levels.
    • Ensure high levels of compliance with hand hygiene and uniform wearing, in accordance with Infection Control standards and policies.
    • Be responsible for own development needs and maintain professional registration, as appropriate.
  • Communication / Relationship Skills
    • Communicate service-related information to senior managers, staff, external agencies, that may require negotiating, persuasive, motivational and reassurance skills.
    • Receive and produce high-quality verbal and written reports and board level papers to gain organisational commitment to developments across the Division.
    • Promote a positive image of the Division both externally and internally.
    • Build effective and collaborative networks with other departments to support efficient patient flow.
  • Analytical, Planning and Organising
    • Responsible for the day-to-day efficient and effective operational management of designated area, both in and outside of normal hours.
    • Lead on and/or support the Chief of Service, Divisional Director and Divisional Chief Nurse with the development and delivery of a strategic vision.
  • Patient / Client Care
    • Ensure services are compliant with good practice standards and local Standard Operating Procedures.
    • Identify opportunities for service redesign, focusing on a patient-centred approach to delivery.
    • Investigate processes and define root cause problems in order to make service improvements.
    Qualifications

Educated to Masters level, or ability to demonstrate comparable experiential learning.

Experience

Extensive and demonstrable operational management experience at a senior level in the Health Service, with previous experience of effectively managing and leading large groups of staff.

Knowledge, Skills and Competencies

Good written and oral communication skills; understanding of current national and local NHS issues; ability to communicate, negotiate and persuade complex information effectively; ability to influence practice and manage change; knowledge of both theatres and general legislation and policy.

Personal Attributes

Demonstrates strategic thinking and vision in planning of Surgical services in the NHS; non-confrontational/approachable personality; ability to work under pressure to demanding timescales.

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