Administrative Support Specialist
3 days ago
We are seeking an experienced Administrative Support Specialist to join our team at HR Smith Group. As a key member of our office staff, you will be responsible for providing exceptional customer support and administrative assistance.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a fast-paced environment.
Responsibilities:
- Manage customer communications and provide first-line support via phone and email.
- Process quotes, orders, and coordinate with production, shipping, and accounts teams.
- Schedule and coordinate customer Rental Chair service and liaison with hospitals and private clients.
- Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
- Assist field-based Seating Specialists and Distributor network with sales administration.
- Maintain accurate and up-to-date filing systems and ensure professional communication standards internally and externally.
Requirements:
- Strong customer service and communication skills.
- Experience in care, healthcare, or medical devices advantageous.
- Proficient in MS Word, Excel, and PowerPoint; CRM experience a plus.
Benefits:
- Cost of living reviews carried out annually by the Directors.
- 20 days holiday plus bank holidays and birthday off.
- Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years' service up to a maximum of 26 days.
- Life Insurance Scheme – 3x annual salary.
Working Hours:
- 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch.
Salary: £25,000 - £35,000 per annum.
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