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Sales Representative

1 month ago

Knutsford, Cheshire East, United Kingdom NMS Recruit Limited Full time
Job Summary:
We are seeking a highly skilled Sales Agent to join our team in Knutsford, Cheshire. As a Sales Agent, you will be responsible for selling cremation funeral plans directly to individual consumers over the phone.

Key Responsibilities:
Make outbound calls to prospective customers who have enquired about direct cremation plans, with the objective of answering any queries and optimising sales conversion rates.
Calls to be made in line with the Company's process and FCA regulations.
Act as a Brand Ambassador for the Company, ensuring that all activity undertaken presents the company in a positive way and delivers an exemplary level of customer service.
All warm leads are provided, with no cold calling involved.

Requirements:
Minimum of 1 year of outbound telephone sales experience preferred.
Proven success in a target-driven environment.
Experience interacting with potentially vulnerable customers.
Demonstrated excellence in delivering customer service.
Ability to work in line with detailed procedures.
Skilled in problem-solving and identifying process improvements.
B2C experience ideal but not essential.

Personal Attributes:
Excellent interpersonal communication, including active listening skills.
Able to demonstrate empathy, sensitivity, kindness, and patience.
Highly comfortable working in a fast-paced, targeted environment.
Resilient with a real desire for success and helping others.
Can-do attitude, self-motivated.
High level of attention to detail and accuracy.

Working Hours:
09:00 - 17:00 Monday to Friday, with one in four weeks working a late shift (12:00-20:00). Participation in the pre-need weekend rota is also required, which includes working a Saturday (09:00 - 17:00) one week in every three weeks in return for a day of in-lieu the following week.

Benefits:
30 days holiday + bank holidays.
Bupa cash back plan.
Pension with the option of a SMART pension.
Death in service benefit.
Employee Assistance service, including access to a 24/7 online GP.

All candidates with a B2B or B2C sales background are strongly encouraged to apply.