B2C Sales Representative

4 weeks ago


Knutsford, Cheshire East, United Kingdom NMS Recruit Full time
Job Summary:

The B2C Sales Representative will be responsible for selling cremation funeral plans directly to individual consumers over the phone. This role requires a strong ability to communicate effectively, build rapport with customers, and meet sales targets.

Key Responsibilities:

• Make outbound calls to prospective customers who have enquired about direct cremation plans, answering any queries and optimising sales conversion rates.
• Act as a Brand Ambassador for the Company, ensuring all activity presents the company in a positive way and delivers an exemplary level of customer service.

Requirements:

• Minimum of 1 year of outbound telephone sales experience preferred.
• Proven success in a target-driven environment.
• Experience interacting with potentially vulnerable customers.
• Demonstrated excellence in delivering customer service.
• Ability to work in line with detailed procedures.
• Skilled in problem-solving and identifying process improvements.

Working Hours:

The B2C Sales Representative will work a standard Monday to Friday schedule, with the option to work from home for part of the week. The role also includes participation in a pre-need weekend rota, which will include working a Saturday one week in every three weeks in return for a day of in-lieu.

Benefits:

The Company offers a range of benefits, including 30 days holiday + bank holidays, Bupa cash back plan, pension with the option of a SMART pension, death in service benefit, and employee assistance service, including access to a 24/7 online GP.

Company Information:

The Company is a leading independent provider of direct cremations, with extensive experience in funeral services and over 7 years' experience with direct cremations. The Company is seeking to expand its sales team to support future growth and is looking for a B2C Sales Representative to join its team.
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