Customer Service Specialist

1 month ago


Nuneaton, Warwickshire, United Kingdom Saputo Dairy UK Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Supply Planning and Customer Operations team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring timely and accurate order fulfillment, and collaborating with commercial, supply chain, and third-party logistics providers to maximize order fulfillment and on-time deliveries.

Key Responsibilities
  • Receive, validate, and process customer sales orders within agreed timescales.
  • Investigate and manage incidents on delivery, and proactively resolve ongoing issues to improve service levels.
  • Manage promotional activity by ensuring correct product codes and effective dates are maintained on the system.
  • Monitor actual demand vs forecast and feedback results to the commercial team.
Requirements
  • Excellent customer service skills within a business-to-business environment, ideally in the manufacturing industry.
  • An understanding of manufacturing and logistics processes.
  • High attention to detail with a particular focus on electronic data interface order processing.
  • The ability to manage time effectively to meet deadlines.
  • A desire to learn new skills, show enthusiasm, and flexibility in problem-solving.
  • The desire to progress and develop your career.
About Us

Saputo Dairy UK is a leading global dairy processor with a long history of excellence. We are committed to producing high-quality, nutritious food in a sustainable way. Our commitment to our employees includes providing them with opportunities for growth and development, as well as a range of benefits and rewards.

We are an accredited Disability Confident Employer and strive to ensure our site is inclusive and accessible for all. We support employment equity and invite candidates from all horizons to join our team.



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