Customer Service Specialist
4 weeks ago
Job Title: Specialist Customer Service Advisor (Welfare)
Job Summary: We are seeking a highly skilled and compassionate Specialist Customer Service Advisor to join our team. As a key member of our Welfare service, you will provide a high-quality and responsive service to our clients, including the provision of accurate information and advice, signposting, and initial problem-solving at the first point of contact.
About the Role: As a Specialist Customer Service Advisor, you will be responsible for providing county-wide local welfare provision that supports the most vulnerable residents at times of unavoidable crisis. You will work as part of a team as the single point of contact for requests for support, information, and advice and services from within the Council and other agencies.
Key Responsibilities:
- Provide exceptional communication skills to adapt to the person you are speaking to, so they feel listened to and supported.
- Evaluate a situation to identify potential risks and recognise when to seek advice.
- Work independently to a high standard, using multiple systems simultaneously, including knowledge of Firmstep, Five9, and Microsoft applications.
- Have the confidence to ask for help if you need it and recognising when you need appropriate support is a must.
About Us: As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too.
Our Values: We strive to work to our values and you can expect to be part of teams that are high performing, collaborative, customer focused, accountable, and trustworthy.
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Customer Service Specialist
4 weeks ago
Nuneaton, Warwickshire, United Kingdom Pertemps Full timeJob Title: Specialist Customer Service Advisor (Welfare)Job Summary: We are seeking a highly skilled and compassionate Specialist Customer Service Advisor to join our team. As a key member of our Welfare service, you will provide exceptional customer service, support, and guidance to vulnerable residents in need.About the Role: As a Specialist Customer...
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Customer Service Specialist
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