Customer Service Specialist

4 weeks ago


Nuneaton, Warwickshire, United Kingdom Pertemps Full time

Job Title: Specialist Customer Service Advisor (Welfare)

Job Summary: We are seeking a highly skilled and compassionate Specialist Customer Service Advisor to join our team. As a key member of our Welfare service, you will provide exceptional customer service, support, and guidance to vulnerable residents in need.

About the Role: As a Specialist Customer Service Advisor, you will be responsible for providing a high-quality and responsive service, including the provision of accurate information and advice, signposting, and initial problem-solving at the first point of contact. You will work closely with our team to provide county-wide local welfare provision that supports residents at times of unavoidable crisis.

Key Responsibilities:

  • Provide exceptional customer service, support, and guidance to vulnerable residents in need.
  • Work closely with our team to provide county-wide local welfare provision.
  • Provide accurate information and advice, signposting, and initial problem-solving at the first point of contact.
  • Evaluate situations to identify potential risks and recognize when to seek advice.
  • Work independently to a high standard, using multiple systems simultaneously.

About Us: As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that values mutual trust and respect. Our team is committed to delivering high-quality services that meet the needs of our clients and customers.



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