MCC Team Lead in North

4 weeks ago


Birmingham, Birmingham, United Kingdom Core Group Full time

Job Purpose: As a key member of the Core Group team, the MCC Supervisor in North will lead and manage a motivated and cross-trained team to deliver exceptional customer service, contributing to regional and national efficiency and profitability while ensuring compliance with company policies and health and safety regulations.

Key Responsibilities:

  • Oversee technicians and agency staff, maintaining high standards of customer service.
  • Ensure adherence to quality procedures and compliance with the Company Quality Management System.
  • Support Project Managers in managing major loss occurrences.
  • Conduct daily toolbox talks on health and safety and monitor project progress.
  • Assist staff with technical issues and provide coaching as needed.
  • Optimize productivity and ensure all equipment is well-maintained and compliant.
  • Identify new business opportunities and maintain regular reporting to the Project Manager.
  • Manage subcontractor services and coordinate deliveries to ensure seamless project execution.
  • Maintain accountability for all equipment used on projects.

Key Interfaces: Restoration staff, subcontractors, MCC Project Manager, regional directors, customers, and finance department.

Specialist Knowledge: Health & safety policies, restoration techniques, and commercial awareness.

Skills & Abilities: Strong communication, resilience, delegation skills, and the ability to deliver projects efficiently.

Education & Experience: Good general education with essential previous restoration industry experience.



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