Data Insights Leader
1 day ago
Mobile Telecoms IT Operations Lead
We are seeking an experienced IT Operations Manager to join our team and lead the delivery of data operations across key services. This is an exciting opportunity to make a significant impact within a dynamic environment.
About the Role:- Lead a team of 4, including 2 junior members and 2 seasoned professionals, to drive performance and achieve business outcomes.
- Deliver actionable insights using expertise in mobile telecoms IT systems (BSS/OSS) to enhance billing, contact centres, retail operations, and more.
- Conduct trend and data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
- Create comprehensive reports to evaluate end-to-end service performance and identify opportunities for improvement.
- Proven experience in managing diverse teams and driving performance to achieve business outcomes.
- A high level, broad understanding of our business and its operational performance; able to demonstrate knowledge of working in a service-oriented environment.
- Strong analytical skills with the ability to explain complex data in simple terms; your 'data story' should resonate with both leadership and non-tech stakeholders.
- Familiarity with reporting tools and scripting such as Helix, Splunk, and Dynatrace.
- Accomplished report writing capability.
The estimated salary for this role is £55,000-£65,000 per annum, depending on location and experience.
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