Hotel Operations Manager

13 hours ago


Chester, United Kingdom Moxy Chester Full time
About the Role

We are seeking a highly motivated and experienced individual to join our team as a Crew Leader at Moxy Chester. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Main Responsibilities
  • Provide exceptional customer service and ensure guest satisfaction
  • Manage hotel room inventory and check guests in/out efficiently
  • Operate Food & Beverage outlets and manage all bills and payments correctly
  • Prepare food, clean, tidy, restock, take deliveries, and organize BOH areas
  • Follow all food safety, licensing, and health and safety policies to work safely
  • Support other Crew Members and promote the Moxy brand and Marriott Bonvoy loyalty program
Requirements
  • High energy and a fearless do-it-yourself attitude
  • Good communication skills and ability to work with people
  • Skilled multitasker who can balance hard work with great service
  • Clear communicator fluent in English (and other languages a plus)
Benefits
  • Health Cash Plan
  • Discounted room rates for you and your friends and family at Marriott hotels worldwide
  • Discount on Food & Beverages at Marriott hotels worldwide
  • Enhanced Maternity/Paternity/Adoption pay
  • Pension scheme
  • Twenty-eight holidays (annually increasing to max thirty-three holidays)


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