Hotel Operations Manager

3 days ago

Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

At Holiday Inn Chester South, we're seeking a talented Guest Service Manager to join our team. As a key member of our hotel staff, you'll play a vital role in delivering exceptional guest experiences and driving service excellence throughout our hotel.

Key Responsibilities:

  • Lead the seamless operation of our guest services, ensuring a high level of satisfaction and loyalty among our guests.
  • Collaborate with various departments to elevate our service levels, driving continuous improvement and innovation.
  • Set the standard for service excellence, inspiring and empowering our Guest Service team to represent our company values and culture.

What We Offer:

  • Annual Conference Event and Awards, recognizing outstanding performance and achievements.
  • Robust career development opportunities and support for personal growth, helping you reach your full potential.
  • Attractive discounts across many major retailers, restaurants, and events, enhancing your lifestyle and well-being.
  • Complementary Employee, Family and Friends discounts in hotels across our portfolio and at partner hotels worldwide.
  • 50% off food and beverage while you stay in our hotels.
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Requirements:

  • Strong leadership skills, with a proven track record of driving service excellence and inspiring teams.
  • A service-oriented attitude that exceeds expectations, with a passion for enhancing the guest experience.

About Us:

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. We're committed to delivering exceptional guest experiences and driving service excellence throughout our hotels.

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