Service Delivery Operations Manager

3 weeks ago


Newbury, West Berkshire, United Kingdom Capgemini Engineering Full time

Capgemini Engineering offers a career opportunity for a Service Delivery Operations Manager to join our Telecommunications, Media, and Technology (TMT) Team.

This role involves managing the full breadth of SLA-based service management, including contracts, scope, schedule, finance, risk, quality, and resources for projects. It encompasses the entire service lifecycle from proposal to run to deliver to completion.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. Hybrid working arrangements are available, with flexibility to work from various locations.

You will be responsible for:

  1. Managing weekly and monthly governance meetings.
  2. Owning and managing existing service documents and processes.
  3. Creating new service documents and processes.
  4. Managing a facility team, PMO, and large engineering team.
  5. Accountable for service delivery, finance, people management, customer expectation management, and customer relationship management.

The ideal candidate should have:

  • Strong communication skills.
  • Excellent attention to detail.
  • Strong analytical and numerical skills.
  • Strong financial and commercial acumen.
  • Ability to work independently on a client site.
  • Familiarity with facility and data centre management is preferred.
  • Understanding of the mobile industry and IT project management.

About Capgemini Engineering

We are a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. Our mission is to create tangible impact for enterprises and society.



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