Maintenance Work Scheduler Assistant

4 weeks ago


London, Greater London, United Kingdom CMS - Recruitment Full time
Job Overview:

Maintenance works schedulers are in high demand to plan and coordinate engineers for domestic boiler repairs, servicing, and preventative maintenance across the south and west country. Working alongside experienced contracts managers and friendly teams of field-based engineers, you will be responsible for ensuring seamless customer experiences.


Your Key Responsibilities:

You will deal with field-based engineers via phone and email communications, arranging service and repair appointments directly with customers and client representatives while scheduling these appointments using our state-of-the-art planning software (full training will be given). You will also handle enquiries via telephone and email, ensuring that customers have had a positive experience throughout their journey.


Requirements:

To succeed in this role, you will need a good understanding of basic Microsoft packages, including Excel and MS Teams. You must be flexible and adaptable, able to work under your own initiative and in a busy office environment as part of a team. Additionally, you should be able to work one Saturday per month at overtime rates.



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