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Business Director

2 months ago

Beckenham, Greater London, United Kingdom Maximus UK Full time
Job Description

Job Title: Business Director

Job Summary:

We are seeking an experienced Business Director to join our team at Maximus UK. The successful candidate will be responsible for leading a team of Employment Advisors, ensuring they meet and exceed performance targets, quality and compliance standards.

Key Responsibilities:

  • Team Leadership: Motivate, direct and manage a team of Employment Advisors to meet and exceed performance targets within compliance, quality and health & safety standards.
  • Succession Planning: Ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
  • Learning and Development: Ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
  • Quality Audits: Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
  • Health and Safety: Responsible for the health and safety of team members.
  • Productivity and Activity: Ensure that team members' productivity and activity is aligned to referral flows and co-ordinate activity in line with contract profiles, ensuring that correct resource is assigned.
  • Forecasting and Planning: Forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required.

Essential Requirements:

  • Experience: Minimum of two years of experience in welfare to work, employment or recruitment industry.
  • Line Management: Line Management experience of a team of staff.
  • Leadership: Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
  • Industry Knowledge: Strong understanding of Welfare to Work and DWP Programmes.
  • Commissioner and Relationship Building: Strong understanding of the Commissioner and relationship building.
  • Reporting and Analysis: Ability to produce detailed Management Information reports and analyse trends.
  • Leadership and Interpersonal Skills: Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
  • Resource and Succession Planning: Able to plan and organise people and carry out effective resource and succession planning.
  • Problem Solving and Prioritisation: Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
  • Qualifications: Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.

EEO Statement:

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions.