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Night Operations Manager

1 month ago

London, Greater London, United Kingdom The May Fair Hotel Full time

Unlock Your Potential as a Night Manager at The May Fair Hotel

At The May Fair Hotel, we're committed to delivering exceptional guest experiences. As a Night Manager, you'll play a vital role in ensuring the smooth operation of our Front of House team during night hours. Your leadership skills, attention to detail, and customer service expertise will be essential in maintaining the highest standards of service.

About the Role:

  • Lead the night team to achieve exceptional results and maintain a high level of service.
  • Ensure all reception and night audit procedures are followed correctly, adhering to company brand standards.
  • Verify accommodation postings and implement backup procedures as necessary.
  • Develop a highly motivated and winning team, fostering a positive and productive work environment.
  • Prioritize night security and guest safety, maintaining a secure and welcoming atmosphere.

Requirements:

  • Proven experience in overseeing a busy reception or hotel duty management.
  • Proficiency in IT applications, including Opera, Office 365, and Guest Plus.
  • Excellent leadership, attention to detail, and customer service skills.
  • Fluent command of the English language, both written and spoken.

What We Offer:

  • Competitive salary and benefits package.
  • 28 days' holiday per annum, increasing with long service.
  • Complimentary meals, salad bar, and unlimited beverages.
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels.
  • Preferential accommodation rates for all Edwardian Hotels staff and their families.
  • Access to a discount platform for popular stores and outlets.
  • Auto-enrolment into our company pension scheme.
  • Regular social events and company recognition events.
  • Wellbeing champions and access to our company doctor for medical appointments and occupational health support.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.