Night Operations Manager

6 days ago


London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full time

We are seeking a highly organized and customer-focused Night Operations Manager to join our team. This is a full-time role, working 36 hours per week.

About the Role

This is a challenging and rewarding position that requires someone with great communication skills and a passion for delivering exceptional customer service.

As a Night Operations Manager, you will be responsible for overseeing the smooth operation of our facilities, ensuring that all areas are clean, safe, and well-staffed. You will work closely with our management team to ensure that we provide an outstanding experience for our customers.

Main Responsibilities
  • Manage and supervise staff during night shifts, including pool lifeguards, fitness instructors, and sales assistants.
  • Ensure that all facilities are maintained to a high standard, including pools, gyms, and public areas.
  • Monitor and control finances, including cash handling and budgeting.
  • Provide excellent customer service, responding to customer queries and resolving any issues promptly.
  • Work collaboratively with other departments to achieve business objectives.
Requirements

To be successful in this role, you will need:

  • A National Pool Lifeguard qualification.
  • A First Aid qualification.
  • A sports or recreation management qualification.
  • Previous experience working in a leisure or sporting environment.
  • Strong financial, administrative, and customer service skills.
  • A good knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service.
Working Arrangements

This is a permanent role, working a mix of shifts, including early starts at 6am and late finishes at 10.30pm. Shifts will include weekdays and weekends.

You must be able to commit to working a variety of shifts, including nights and weekends. If you are unable to do so, please do not apply.



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