Night Operations Manager
6 days ago
We are seeking a highly organized and customer-focused Night Operations Manager to join our team. This is a full-time role, working 36 hours per week.
About the RoleThis is a challenging and rewarding position that requires someone with great communication skills and a passion for delivering exceptional customer service.
As a Night Operations Manager, you will be responsible for overseeing the smooth operation of our facilities, ensuring that all areas are clean, safe, and well-staffed. You will work closely with our management team to ensure that we provide an outstanding experience for our customers.
Main Responsibilities- Manage and supervise staff during night shifts, including pool lifeguards, fitness instructors, and sales assistants.
- Ensure that all facilities are maintained to a high standard, including pools, gyms, and public areas.
- Monitor and control finances, including cash handling and budgeting.
- Provide excellent customer service, responding to customer queries and resolving any issues promptly.
- Work collaboratively with other departments to achieve business objectives.
To be successful in this role, you will need:
- A National Pool Lifeguard qualification.
- A First Aid qualification.
- A sports or recreation management qualification.
- Previous experience working in a leisure or sporting environment.
- Strong financial, administrative, and customer service skills.
- A good knowledge of Health & Safety issues and an understanding of Diversity and Equality in employment and provision of service.
This is a permanent role, working a mix of shifts, including early starts at 6am and late finishes at 10.30pm. Shifts will include weekdays and weekends.
You must be able to commit to working a variety of shifts, including nights and weekends. If you are unable to do so, please do not apply.
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