Lead Retail Supervisor

1 month ago

London, Greater London, United Kingdom Arc'teryx Full time
Job Title: Lead Retail Supervisor - Full Time

At Arc'teryx, we're committed to creating a culture of inclusivity and respect. As a Lead Retail Supervisor, you'll play a key role in fostering this environment and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead by example, demonstrating a passion for customer service and a commitment to excellence.
  • Support the store team in delivering a world-class guest experience, with a focus on product knowledge and technical expertise.
  • Champion floor leadership and exceptional guest experience, leading from the floor 5 days a week.
  • Support the oversight and leadership of the floor, including the five pillars of the business: experience, product, community, operations, and people.
  • Build community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in.
  • Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets.
  • Support inventory management throughout the day to maximize sell-through, including receiving, processing, restocking, and destocking, and visual merchandising.
  • Communicate all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager.
  • Leverage all necessary tools to manage the store business operations, overseeing sales targets, labor, and budget management.
  • Network with potential partners to support events and to help maximize brand engagement in the community.
  • Manage the opening and closing procedures for the store, as designed by the company and leadership team.
  • Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Regional social media channels.
  • Rotate through areas of focus to deep dive into each of the five pillars of the business.
  • Utilize the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
Requirements:
  • One or more years of leadership experience, and 1 – 2 years of retail experience.
  • Excited by the opportunity of unlocking someone's potential, and coaching others comes naturally.
  • Passionate about customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead.
  • Seek and offer relevant feedback, coaching, and development in the moment.
  • Comfortable adhering to and enforcing health and safety guidelines at all times.
  • Proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives.
  • Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed.
  • Remain highly flexible and adaptable when faced with ambiguity.
  • Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
  • Passion for your work is paralleled by your passion for getting outside and living it.
  • Strong written and verbal communication.
  • Ability to lift up to 30 lbs.
Availability Requirements:
  • Available for a minimum of one open, one close, and one weekend shift each week.
  • Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.
  • Full Time – 30- 40 hours per week (5 days per week) or Part Time – 10- 30 hours per week (2-4 days a week).

At Arc'teryx, we're committed to creating a culture of inclusivity and respect. We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world.

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