Help Desk Analyst
5 days ago
As a Help Desk Analyst at Exertis (UK) Ltd., you will be responsible for providing high-quality technical support to customers and internal stakeholders, ensuring prompt and effective resolution of technical issues. The ideal candidate will have excellent communication skills, a strong understanding of IT systems and technologies, and the ability to work effectively in a fast-paced environment.
Responsibilities:
* Respond to incoming help requests via phone, email, or ticketing system, and provide timely and effective technical support to users experiencing issues with computer hardware or software.
* Troubleshoot and resolve technical issues using diagnostic tools and techniques, and escalate complex cases to senior engineers or external vendors when necessary.
* Collaborate with other IT teams to ensure seamless delivery of services and resolution of technical issues.
* Develop and maintain accurate and up-to-date documentation of technical processes and procedures, to inform future support efforts and improve overall efficiency.
Requirements:
* Strong technical knowledge of IT systems and technologies, including Windows networking protocols and network systems.
* Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.
* Ability to work independently and collaboratively as part of a team, with strong problem-solving skills and attention to detail.
Benefits:
* Salary: £42,000 - £58,000 per annum, based on experience.
* Comprehensive training program to enhance technical skills and knowledge.
* Opportunity to work with a leading distributor of off-grid energy solutions in the UK.
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