Help Desk Analyst

5 days ago


Loughborough, Leicestershire, United Kingdom Exertis (UK) Ltd. Full time
Job Description:
As a Help Desk Analyst at Exertis (UK) Ltd., you will be responsible for providing high-quality technical support to customers and internal stakeholders, ensuring prompt and effective resolution of technical issues. The ideal candidate will have excellent communication skills, a strong understanding of IT systems and technologies, and the ability to work effectively in a fast-paced environment.

Responsibilities:
* Respond to incoming help requests via phone, email, or ticketing system, and provide timely and effective technical support to users experiencing issues with computer hardware or software.
* Troubleshoot and resolve technical issues using diagnostic tools and techniques, and escalate complex cases to senior engineers or external vendors when necessary.
* Collaborate with other IT teams to ensure seamless delivery of services and resolution of technical issues.
* Develop and maintain accurate and up-to-date documentation of technical processes and procedures, to inform future support efforts and improve overall efficiency.

Requirements:
* Strong technical knowledge of IT systems and technologies, including Windows networking protocols and network systems.
* Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.
* Ability to work independently and collaboratively as part of a team, with strong problem-solving skills and attention to detail.

Benefits:
* Salary: £42,000 - £58,000 per annum, based on experience.
* Comprehensive training program to enhance technical skills and knowledge.
* Opportunity to work with a leading distributor of off-grid energy solutions in the UK.

  • Loughborough, Leicestershire, United Kingdom Exertis (UK) Ltd. Full time

    Job DescriptionAs an IT Service Desk Analyst at Exertis (UK) Ltd., you will play a critical role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide technical support to our users, resolving their computer hardware and software issues efficiently.To succeed in this role, you will need to possess a strong...


  • Loughborough, Leicestershire, United Kingdom Exertis (UK) Ltd. Full time

    About the Job:We are seeking an IT Service Desk Engineer to join our team at Exertis (UK) Ltd. This is an exciting opportunity to work with a leading distributor of off-grid energy solutions in the UK, supporting the company's growth and success. As an IT Service Desk Engineer, you will play a critical role in providing technical support to customers and...


  • Loughborough, Leicestershire, United Kingdom Thermo Fisher Scientific Inc. Full time

    Are you a detail-oriented data analyst looking to drive revenue and margin growth in a commercial finance role?About the RoleAs a Commercial Finance Analyst at Thermo Fisher Scientific Inc., you will partner with commercial teams to deliver data-informed analysis, ensuring accuracy of standard cost, margin reporting, and data-driven analytics. Your expertise...


  • Loughborough, Leicestershire, United Kingdom Loughborough College Full time

    Are you passionate about data and its potential to drive business success? We have an exciting opportunity for a Data Analyst Assistant to join our team at Loughborough College.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.About the RoleThis is a fantastic chance to develop your skills in data analysis and...


  • Loughborough, Leicestershire, United Kingdom Exertis (UK) Ltd. Full time

    About the RoleWe are looking for a highly skilled IT Service Desk Analyst to join our team at Exertis (UK) Ltd. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring their computer hardware and software issues are resolved efficiently.The ideal candidate will have a strong understanding of...


  • Loughborough, Leicestershire, United Kingdom ACCESS UK LTD Full time

    About The RoleWe are seeking a skilled Strategic Business Solutions Analyst to join our team at ACCESS UK LTD. This is an exciting opportunity to work in a dynamic environment where you will play a key role in capturing and documenting business processes, functional and non-functional requirements across software development projects.About YouTo be...

  • Laboratory Expert

    4 weeks ago


    Loughborough, Leicestershire, United Kingdom Kindeva Drug Delivery Full time

    We are Kindeva Drug Delivery, a company passionate about helping you realize your full career potential. We are looking for a talented QC Laboratory Analyst to join our team.Job SummaryThis role will be responsible for supporting our QC Stability Group in writing stability protocols, setting up stability studies, and writing stability reports. The successful...


  • Loughborough, Leicestershire, United Kingdom ACCESS UK LTD Full time

    About the RoleWe are seeking a skilled Business Analyst to join our team at Access UK LTD. As a key member of our product development team, you will play a crucial role in ensuring the successful delivery of our payroll products.In this position, you will be responsible for leading sprint planning and grooming sessions, preparing and maintaining product...


  • Loughborough, Leicestershire, United Kingdom On Target Recruitment Ltd Full time

    Job DescriptionCompany Overview:Leading supplier within the market sector.Extremely well established and well-respected brand.Excellent career progression opportunities.Pension.25 days holiday + Bank Holidays.The Role:We are seeking a highly skilled Contract Pricing Specialist to join our team. As the Contracts Analyst, you'll initially have a fair amount of...


  • Loughborough, United Kingdom Total Staff Services Full time

    Total Staff Services currently have a full time position available working as part of the customer service team based in Loughborough City Centre. You will be working in Student Accommodation buildings in the city helping on the desk with day to day student support. Your role will be based in the heart of the customer service team where you will be carrying...

  • Free Jb

    7 months ago


    Loughborough, United Kingdom Group Test Full time

    An opportunity has arisen for a talented QA Engineer/Software Test Analyst with experience in both manual and automation testing to join our successful development team based in Loughborough. **Duties include**: - Undertake all system test related activities in support of the business requirements for the provision of new and updated systems, including...


  • Loughborough, United Kingdom CV-Library Full time

    Trainee IT Support Technician - £22,000 - £24,000 - Loughborough (Fully Onsite) Are you passionate about IT and ready to dive into the world of technical support? We're looking for an Entry-Level IT Support Engineer to join a growing MSP and a tight-knit team of 3, serving nearly 150 clients across South Leicestershire. No experience or...

  • Project Coordinator

    7 months ago


    Loughborough, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! Job Title: Project Coordinator - Business Systems & Process Improvement Location: Loughborough/Hybrid **Job Type**: Permanent, Full-Time, 37hrs p/w Are you an experienced project coordinator with experience of coordinating system updates, changes and innovation-based projects? Would you like to work...

  • Luke Test 2

    7 months ago


    Loughborough, United Kingdom Non-Group Test Full time

    An opportunity has arisen for a talented QA Engineer/Software Test Analyst with experience in both manual and automation testing to join our successful development team based in Loughborough. **Who are we looking for?** You must have: - Excellent verbal and written communication skills - Comfortable interacting with both technical and non-technical...

  • BTC Scientist

    3 weeks ago


    Loughborough, United Kingdom CV-Library Full time

    Do you have an interest in science and engineering? Do you crave a role that's dynamic, hands-on, and crucial to making the world a safer place? Look no further! Saint-Gobain Interior Solutions is seeking a passionate Scientist to join our innovative team in East Leake. This is a role to be based onsite 5 days a week. Why Us? At Saint-Gobain Interior...

  • Senior/lead Estimator

    6 months ago


    Loughborough, United Kingdom RSK Group Full time

    **CR Civil Engineering **part of the **RSK Group** are a family run business, based in the Midlands, operating throughout England and Wales. We currently have an exciting opportunity for a **Senior/Lead Estimator** to join our team in **Loughborough, UK.** **The Role**: To prepare, manage and supervise accurate estimates for major infrastructure projects to...

  • Estimating Lead

    6 months ago


    Loughborough, United Kingdom RSK Group Full time

    **CR Civil Engineering **part of the **RSK Group** are a family run business, based in the Midlands, operating throughout England and Wales. We currently have an exciting opportunity for an** Estimating Lead** to join our team in **Loughborough, UK.** **The Role**: To prepare, manage and supervise accurate estimates for major infrastructure projects to...