IT Infrastructure Solutions Manager

3 weeks ago


Carlisle, Cumbria, United Kingdom Carlisle Brass Ltd Full time
Digital Transformation and IT Solutions Manager

As a Digital Transformation and IT Solutions Manager at Carlisle Brass Ltd, you will be responsible for leading the development and implementation of software solutions that ensure seamless integration with business processes. You will contribute to the overall success and growth of the organisation by providing leadership and support to the local helpdesk and software development teams.

  • Develop and execute a local IT strategy that aligns with the company's goals and objectives.
  • Drive digital transformation initiatives to enhance operational efficiency and improve customer service excellence.
  • Manage website hosting and develop service level performance metrics with 3rd party resource partners.
  • Oversee the day-to-day management of helpdesk resources and performance, including reporting and improvement programmes.
  • Manage the software development function and provide direction to development activities.
  • Design, implement, and maintain IT systems that meet the company's needs.
  • Owning and managing business applications including in-house developed software.
  • Develop local business specific Service Level Agreements and ensure compliance with relevant regulations and standards.
  • Manage the hardware estate for the business units, including physical servers, switches, local PCs, printers, and video conferencing assets.
  • Enforce group security policies and procedures and ensure compliance with relevant regulations and standards.


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