Retail Sales Representative

1 day ago


Slough, Slough, United Kingdom GSF Car Parts Limited Full time
Job Description:
  • Main Duties:
    • Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
    • Pick relevant parts from the warehouse to fulfil customer orders.
    • Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
    • Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
    • Check customer returns for resale, warranty or surcharge.
    • Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
    • Utilise the E-learning portal to develop product knowledge and improve performance.
    • Ensure that the customer facing areas of the branch are kept clean and tidy.
    • Develop strong working relationships with customers and understand their garage needs.
    • Always promote a good image of the company by representing our values and maintaining a professional appearance.
    • Always working towards the achievement of relevant set KPI's.
Requirements:
  • Proven customer service or sales/retail experience within a customer facing role.
  • Target driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
  • Confident user of IT and computer systems.
  • The ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
  • Knowledge of MAM, Allicat, MS Office is desirable.


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